Available Positions >> Customer Service Representative

Customer Service Representative

Status Salary Location
FULL_TIME From ₹12,000.00 per month , India

Description / Summary

Job description
Emoji Games is a Swiss based game developer with proven track record and trusted by many well-known industry partners such as Samsung Mobile, Facebook, various international brands etc, since our inception in 2005.
We offer strong game asset portfolio and product lines for NFT gaming as well as proprietary blockchain tech stack including DLT browser wallet - all built in-house. We are proud of solid and stable management and senior tech & development team consisting of 40+ employees since 2005, located in 6 countries (Switzerland, United Kingdom, Canada, South Korea, Vietnam, Thailand) around the globe with its headquarter in Lucerne, Switzerland.
Company website https://emojigames.io

Job brief
We are looking for a “Customer Service Representative" for PocketArena, a blockchain gaming platform. Website https://pocketarena.com
We need customer support for the blockchain game Castle Defense currently in service. Do not speak directly on the phone. All business is chatting through Telegram messenger and answering emails as Zendesk. We need a representative who can answer customer questions during Afternoon and evening hours and Saturdays in Europe.


Key Responsibilities
1. Handling answers to questions related to blockchain game services. No calls, just support Telegram messenger and email response.
2. answer in English. Therefore, English writing must be accurate.
3. have a high interest in information and communication and games. In particular, knowledge of the game is required.
4. work between 1:00PM-9:00PM (1 hour break in the middle) Swiss time. 7 hours a day for 5 days, Monday-Friday and Saturday 1:00PM-6:00PM 5 hours work. 40 hours per week


1. Minimum 3 years career
2. Communication skills in English text.
3. Ability to solve problems on new issues.
4. Understanding of information communication and game services

In addition to salary, bonuses are paid at the end of the year in POC (Game Token) issued by the company.

Working hours time
1:00 pm to 9:00 pm, Zurich Time, Monday to Friday (1 hour break in the middle) - 7 hours a day for 5 days (Work from Home)
1:00 pm to 6:00 pm, Zurich Time, Saturday - 5 hours
Contract length: 12 months
Job Types: Full-time, Contract
Salary: From ₹12,000.00 per month

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